Return Window
Customers may request an exchange or return within 7 days from the delivery date.
Eligibility
- Unworn
- Unused
- Unwashed
- Original tags attached
- Returned in original packaging
Packaging Conditions
Premium packaging, including Platinum Collection presentation boxes, must remain in original condition.
Shipping Responsibility
- If Luxora sends an incorrect or defective item — return shipping is covered by Luxora.
- If customer requests return for size preference or personal reasons — return shipping is customer responsibility.
Non-Returnable Items
- Clearance products
- Final sale products
- Wholesale clearance orders